Professional Services
Front Office automation
Front Office automation drives hyper-growth For six years, hyper-growth (annual growth of 40 per cent) had been their reality. But our client knew they couldn’t continue to maintain their success without freeing up their recruiters to do what recruiters do best – creating incredible sales returns and outstanding customer service rather than focusing on admin. Transforming…
Read MoreImproving customer service
Instant access boosts customer service To be efficient, field agents need all relevant information at their fingertips. As this case study shows, automating access to information can improve efficiency and cut costs. A contact centre that required the team to manually access several systems and provide rapid feedback to the field was inefficient and prone…
Read MoreImproving performance
Bots deliver remarkable performance improvement Access to rapid insight sets organisations apart. For the professional services company, we worked for a typical two to three weeks time lag, waiting for a first view of their clients’ chart’ of accounts was just not quick enough. In what became a critical USP for their customers, our team…
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